customer service Archives

Advantages of call recording

Even the most attentive customer service representative can make mistakes;Read more "Advantages of call recording"

Your company has decided to avail of Voice over InternetRead more "VoIP hardphones or softphones for SMBs?"

Investing in customer relationship management (CRM) software is absolutely essentialRead more "Why CRM is important to your business"

When customers call your help desk, one of the theRead more "Irate customers? VoIP features can calm them"

Exceptional customer service should be solution-driven, accurate, and fast. ForRead more "How AI improves customer service"

Call recording is not a new feature in VoIP butRead more "4 reasons to record your calls"

Basic internet-based phone calls aren’t new to many of ourRead more "How to Choose the Right VoIP Solution – TSI…

Artificial Intelligence (AI) brings to mind robots that can performRead more "How Will AI Impact Internet Telephony? – TSI Article"

Bad customer service is one of the reasons why customersRead more "Avoid customer frustration with these tips"

Online video chat turns stiff customer service interactions into aRead more "Enhance customer service through video chat"