Managed & Co-Managed IT for Private Schools, Academies & Independent Day Schools

Both. Trinity operates as a co-managed partner when your school already has a tech director or network admin — we handle cybersecurity, 24/7 security monitoring, vendor escalation, and projects beyond what a single person can cover, while your tech director keeps owning the day-to-day relationships with faculty and the systems they know best. For schools without internal IT, we operate as your full outsourced IT department. The goal is filling gaps, not replacing people.

Yes. We work with the major Student Information Systems and tuition management platforms — Blackbaud Education Management, FACTS SIS and Tuition, Veracross, Senior Systems, and adjacent tools like Raiser's Edge for development offices. Trinity doesn't replace your software vendor's support team; we manage the integration, security, backup, account access, and escalation so your staff isn't sitting on hold trying to explain a problem they didn't cause.

If your SIS is cloud-hosted (Blackbaud, FACTS, Veracross cloud, etc.), the vendor handles the infrastructure — but you still need a backup of your data, a documented recovery plan, and a way to keep operating if the vendor has an outage. If your SIS runs on a local server, we maintain immutable backups, replicate critical data, and document recovery steps so you know what gets restored first when something goes wrong. Either way, we test these plans before you actually need them.

Yes — every private school should carry cyber insurance, and the requirements have tightened sharply over the past three years. Most carriers now require multi-factor authentication on all administrative accounts, endpoint detection and response (EDR) on every device, regular phishing training for staff, and tested backups stored separately from production systems. Without these controls, carriers either decline to write a policy or charge dramatically higher premiums. Trinity's standard cybersecurity stack meets or exceeds the controls most insurers require — we'll review your current posture against your specific policy and tell you where the gaps are.

Realistic refresh cycles for private schools: faculty and staff laptops every 4-5 years, student devices every 3-4 years (more often for elementary if they take a beating), classroom projectors every 7-10 years, network gear like switches and access points every 5-7 years, and on-premises servers every 5 years. The bigger trap most schools fall into isn't replacing too rarely — it's not budgeting for refresh at all and getting hit with surprise capital expenses every few years. We help schools build a 5-year technology refresh plan that smooths out the budget impact.

They're two different things, and we want to be transparent about which we offer. Our 24/7 Security Operations Center (SOC) monitors for cyber threats around the clock — every hour, every day, including holidays and summer break. Standard help desk support runs during the school day (business hours plus PTO and sick-day coverage for your tech director). We don't promise after-hours phone support for help desk tickets because it's not what we can deliver reliably. If a faculty member can't print at 9 PM, we'll address it first thing the next morning. If ransomware tries to spread at 9 PM, we're already on it.