Whether you're a healthcare practice in Greensboro, a manufacturer in High Point, or a law firm in Winston-Salem, our team has spent 20+ years learning what businesses like yours actually need from IT. No contracts. No geek-speak. Just real people in High Point who answer the phone.
If you’ve never heard the term “managed IT services” or “MSP,” you’re not alone. Most business owners we talk to have never heard these terms — but they absolutely need what they describe.
Here’s the plain-English version: managed IT services means you hire an outside team — like us — to handle your technology. All of it. Your computers, your servers, your network, your security, your email, your backups, your cloud. Instead of calling someone when something breaks and paying by the hour, you pay a predictable monthly fee and we take care of everything proactively. We monitor your systems around the clock, fix problems before they cause downtime, keep hackers out, and make sure your team can actually do their jobs without fighting their computers.
Think of it this way: you wouldn’t wait until your car engine seized to get an oil change. Managed IT is the oil change, the tune-up, the tire rotation, and the security system for your business technology — all rolled into one monthly service.
An MSP (Managed Service Provider) is the company that provides this service. That’s us. We become your IT department — without you having to hire, train, or manage IT employees.
Most businesses we talk to are still using the “break-fix” model — something breaks, you call someone, they fix it, you get a bill. It seems cheaper because you only pay when there’s a problem. Here’s what we’ve seen after 20+ years: the break-fix model is almost always more expensive.
Client example: A small marketing agency experienced frequent computer slowdowns, hindering project deadlines. After partnering with us, regular maintenance and swift issue resolution led to a 40% increase in team productivity.
Client example: A local veterinarian faced server crashes during peak hours, disrupting service. Our 24/7 monitoring and timely interventions stabilized their server performance, resulting in uninterrupted operations and increased revenue.
Client example: A financial consultancy was vulnerable to cyber-attacks due to outdated security protocols and software. Implementing our advanced security solutions using Sophos and our 24/7 Security Operations Center (SOC) identified and prevented potential breaches, safeguarding client information and maintaining trust.
Client example: A local eye doctor experienced extreme network slowness after an alarm security vendor installed new cameras. Our team analyzed the situation remotely and had a team member onsite within 3 hours, determining that the vendor had misconnected their equipment in the network closet. We resolved the cabling/performance issue while the office continued to see patients.
We get this question in almost every first conversation, so let’s be upfront about it.
Managed IT services pricing typically falls into a few models. The most common is per-user pricing, where you pay a monthly fee for each employee who uses technology. Across the industry, that ranges from about $100 to $300 per user per month depending on what’s included. For a 25-person company, that might look like $2,500 to $5,000 per month for complete IT coverage.
That sounds like a lot until you compare it to the alternatives.
At Trinity Solutions, we don’t believe in one-size-fits-all pricing. We build custom plans based on what your business actually needs. Some clients need the full stack; others need us to supplement their existing IT person. That’s why we call them Hybrid Support Plans — we customize the support to your company’s operations, not the other way around.
And here’s the part our competitors don’t tell you: we do month-to-month contracts. No 3-year lock-ins, no cancellation penalties. We have to keep you happy every single month or you can leave. That’s how confident we are in what we deliver.
Client example: A mid-sized company achieved a 27% reduction in IT operational costs by outsourcing its IT functions to us, taking advantage of our volume-discounted licensing and buying power.
Client example: A multi-state Health and Wellness business experienced rapid growth and needed to scale its IT infrastructure quickly. Our scalable solutions allowed them to handle increased traffic seamlessly without unbudgeted “emergency” technology spending.
Client example: A legal firm redirected its focus to client services after entrusting us with IT management, resulting in higher client satisfaction and a 20% increase in case acquisitions.
With over 20+ years of experience serving small businesses, we are committed to creating and delivering customized IT solutions tailored to your company’s needs and wants. Unlike our competition, we aren’t a company that forces you to use “our stack” of products and manage your IT in a “one size fits all” way. It’s about being what your company needs and customizing our services to your operations, something our competition often doesn’t understand.
Additionally, we are focused on the “person” behind the technology. The receptionist. The analyst. The office manager. These people are the core of your operation, not the technology. Our belief is they come first. Listening to and understanding their frustration with what the technology is (or isn’t) doing is the first step in managing your IT services and providing superior computer IT support. By REALLY listening to them, we can customize the support to meet them where they are and give the resolution that gets them back working quickly, but not with the frustration of not being heard or understood. Most clients feel we’re more the “friend on the other end of the line” than “the help desk” when they call.
Our clients tell us that their old IT company used to throw technology support “at them.” They would talk over their heads or try to find a way to get them off the phone so they could “close the ticket.” And their techs constantly communicated in tone and voice, they were “tired” of trying to explain something to them. That’s not us. We believe in bringing technology support alongside you, making your problem “our” problem, and staying with you until we find the correct resolution for everyone. And we will NEVER talk over your head. That’s a sign of someone with poor communication skills and a disrespect for people. We let our competition hire those people. We believe empathy and the ability to communicate are the heart of a GREAT technology support engineer, not the ability to “prove how much they know.” So, our tagline truly is who we are: We Speak GEEK, but We Prefer ENGLISH!
We know every IT company says they’re different. So instead of telling you, we’ll show you:
Most MSPs lock you into 2–3 year contracts because they know their service won’t keep you around otherwise. We don’t. Every single one of our clients can leave at the end of any month. The fact that most of our clients have been with us for 5, 10, even 15+ years tells you everything about how that works out.
When your team calls for help, they talk to a real person sitting right here in High Point. Not an overseas call center. Not an AI chatbot. A trained technician who probably remembers their name and their last issue. That’s not something you’ll get from most IT companies.
We speak geek, but we prefer English. Our team explains things in a way that makes sense to you, not in a way that makes us sound smart. If you don’t understand something, that’s our fault, not yours.
Our clients tell us their old IT company used to talk over their heads and rush them off the phone to close the ticket. We do the opposite. We listen to the person behind the technology — the receptionist, the analyst, the office manager. Understanding their frustration is the first step to actually fixing it.
If we can’t solve the problem, you don’t get a bill. Period. Add to that no trip charges and a 5-day labor warranty (if the same issue comes back within 5 days, we fix it again at no charge), and you’ve got an IT company that puts its money where its mouth is.
Over the past 20+ years, we’ve supported businesses of all kinds across Greensboro, High Point, Winston-Salem, Kernersville, Asheboro, and the surrounding Triad area. Some of the industries we work with most:
Not sure if managed IT is right for you? Here are the signs we see most often when businesses reach out to us:
If you checked even one of those boxes, a conversation with us might save you a lot of headaches — and money — down the road.
If you’ve read this far, something about your current IT situation isn’t working. Maybe it’s the downtime. Maybe it’s the communication. Maybe it’s that nagging feeling that you’re not as protected as you should be. We’ve been having that first conversation with Triad business owners for over 20 years, and it always starts the same way: we listen. No sales pitch. No pressure. Just a real conversation about what’s going on and whether we can help.
Ask for Andy
