Categories: Business InfoBusiness ValueVoIP Phones

What to Look for in a VoIP Distributor – TSI Article

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With a quick Google search, numerous VoIP distributors instantly appear. The problem is knowing whether they will meet your business’s needs. To attract consumers, these professionals throw around superlatives such as ‘the best’ or ‘world-class’ — but that doesn’t always mean they are. Before committing to a VoIP distributor, here are some things you should take into consideration:

Highly-trained technical support

A good VoIP distributor will provide technical support both before and after the sale. But a great VoIP distributor will offer highly skilled, well-trained, and certified support. Make sure your distributor’s IT team has been trained on the latest advances in VoIP technology and has obtained the appropriate certifications.

Provisioning capabilities

Provisioning means providing service to the user. This includes the hardware, wiring, transmitting the voice and data, and especially the final configuration. It can also refer to configuring the hardware and software in order to provide service. In other words, when a device is provisioned, it works. Ask your potential distributor how many stations and ports they have available, and whether or not they offer custom provisioning packages.

API services

Check whether your VoIP distributor offers Advanced API services. Short for Application Program Interface, an API is a set of routines, protocols, and tools for building software applications that specify how software components should interact. It helps streamline your ordering process and ensures your hardware will arrive correctly provisioned on your service platform.

Training programs

Before committing to any VoIP distributor, be sure to check their educational resources. How often do they offer webinars on new products? Do they provide training and educational material on their websites and product portals? Also, check whether your VoIP distributor will create custom training materials for you and your customers.

Remember, a VoIP distributor that offers a complete suite of telephony services helps you overcome your business’s phone service obstacles and lets you better serve your customers.

For more information, don’t hesitate to get in touch with us by calling 336-776-0060.

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Previous « Machine learning boosts productivity Did you know that the applications you use learn something new about you every day? If you’re using any of the G Suite applications, their machine learning algorithms -- a set of mechanisms that study usage patterns -- derive data based on your work patterns and frequently used files, and then make sensible suggestions accordingly. Don’t worry about your system’s security, as this is just part of Google’s efforts to enhance the overall user experience. What ‘machine learning’ does Like a trustworthy assistant, machine learning anticipates logical next steps to your tasks. For instance, it might suggest Docs or other apps, launch apps, schedule meetings, or manage your email based on your habits. For example, if you're using Google Sheets to track employee performance, the "+Explore" button in the bottom right of the screen can help reveal subtle trends. The machine learning that powers this function doesn't just analyze written data, it can also help you find the best image layout and settings. Aside from providing you with useful insights, this function also helps format and design your file. Increased productivity Working on an office productivity platform that is capable of suggesting apps may not seem like much. But since the average worker allots plenty of time doing routine tasks -- such as launching apps, searching and downloading files, and sorting email -- having a smart tool that makes sensible suggestions never hurts. The machine learning-enabled Quick Access function predicts the file you want to open based on your recent activities and interactions within the Google environment. Google Drive’s search function is a good way to locate a file you need to work on, but as many users know, searching unsorted files and messy folder structures can cause an inconvenient amount of delay. Greatly reduced spam Managing email is a tedious task that demands a couple hours of your day, every day. There are many email management apps you can use, and although they’re worth your money and effort, sometimes all you need is a highly efficient spam detector. Because of its machine learning capabilities, Gmail spam detection currently has an accuracy rate of 99%. This means virtually no spam in your inbox and a reduced exposure to malware-laden email. Another way Gmail users can save time is through Smart Reply, a feature that suggests possible responses to emails you receive. Google is currently working to improve Smart Reply’s responses so that they’re more accurate and less generic. Google applications are handy office tools perfect for businesses that require anywhere, anytime access to their files and apps, as well as constant collaboration with colleagues. There’s more to learn about G Suite and similar platforms that might just be what your business needs. Call us today for recommendations.

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