Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features.
Busy lamp field
The busy light notifies you when people can’t take your call. You avoid disrupting someone from an important phone call, and you can choose to wait or call someone else. You can manage your call times more efficiently, especially if you make several calls a day.
In-call coaching
Train your employees on how to speak with clients over the phone using add-on services like Barge and Whisper. Barge enables you to silently monitor your employee’s phone conversation, while Whisper allows you to coach your employees during a call, without the customer hearing you.
Hot desking
It lets you transfer your phone settings and preferences over to another IP device. Any available IP phone can become your “personal” phone when needed.
Hold Music
Make waiting more tolerable for your customer with hold music that’s tailored to your brand’s identity. It also reassures your caller that their call is being redirected, instead of hearing just dead silence.
Hidden conferencing features
VoIP video meetings have features that can mute other people, organize internal voting systems, and more.
Hands-free dialing
Save time looking for someone in your phonebook by adding a call button above someone’s email address.
Call screening
It displays the caller ID on your device, so you can ignore or pick up the call.
Click-to-call
This website widget makes it convenient for your customers to call you by simply clicking on a button on your page.
Analytics
This function provides an analysis of your VoIP usage, giving important details like: Who calls you the most, who you call the most, and your customers’ geographical distribution, among others. Such information is useful in tracking call usage, costs, etc.
Get the most out of the VoIP services you paid for. To know more about the latest in VoIP trends and services, contact us today.