Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your…
Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing…
Investing in customer relationship management (CRM) software is absolutely essential for small- and medium-sized businesses that want to up their…
When customers call your help desk, one of the the first things they hear is your automated on-hold message. This…
Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents…
Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less…
Basic internet-based phone calls aren’t new to many of our readers. Skype has been around for over a decade and…
Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that’s certainly possible…
Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick…
Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes…
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