Managed IT Services: Comprehensive IT Support Services for Small Businesses

At Trinity Solutions, Inc., we get it.  Your small business relies heavily on fast and secure technology systems.  Simply put, they have to work and stay safe. Our Managed IT Support Services are designed to provide end-to-end support for your desktops, laptops, servers, and network communications, keeping the office running and allowing you to do your job and keep your customers happy.  Now, we go into detail below about all we do to make that happen, but we won’t blame you if you want to jump ahead to “Why Choose Trinity Solutions for your Managed IT Service and Support?” further down.  We want to make sure you have a chance to know how we’re different.  It’s the true heart of our company that sets us apart and why the staff of all our 200+ clients say they choose us every time they call for support.   It’s who we are.

Our Managed IT Support and Services Include:

End-User Computer Support

• We provide maintenance and real-time LOCAL technology support for your employees’ desktops and laptops, ensuring minimal downtime and getting the most speed from the equipment. Our team addresses software updates, troubleshooting, and performance tuning to keep your workforce able to do their jobs.  Should a hardware outage occur, we have already prepared your office and staff with the ability to replace the down unit with a “hot swap” while we repair or replace the other.
  

• Example: A small marketing agency experienced frequent computer slowdowns, hindering project deadlines. After partnering with us, regular maintenance and swift issue resolution led to a 40% increase in team productivity.

Server Support and Maintenance (Onsite & Cloud)

• Our team and support software monitor and manage your servers 24/7, ensuring your data stays safe without corruption, is at optimal performance, and if something occurs, swift issue identification and resolution. We handle server maintenance and configurations, security patches, and regular data backups to safeguard your business information and allow your team to access what they need to do their jobs.
  

• Example: A local veterinarian faced server crashes during peak hours, disrupting service. Our 24/7 monitoring and timely interventions stabilized their server performance, resulting in uninterrupted operations and increased revenue.

Network Communications Support

• We watch your network’s performance, and our monitoring software notifies us of unscheduled outages.   Should you experience an unusual slowness or poor network quality, we can quickly determine why and work with you and any vendors or Internet providers to schedule maintenance and repairs.  We can’t control how long it takes them to resolve the issue, but we don’t leave it or them alone until you’re happy and have all that you pay them for.
  

• Example: A local eye doctor experienced extreme network slowness after an alarm security vendor installed new cameras. Our team analyzed the situation remotely and had a team member onsite within 3 hrs, determining that the vendor had misconnected their equipment in the network closet.  We resolved the cabling/performance issue while the office continued to see patients.

Benefits of Our Managed IT Services and Support:

Enhanced Security You Can Actually Trust

• Let us handle protecting your business from cyber threats with our comprehensive security measures, including firewalls & network security devices, specialized end-user cybersecurity software solutions, a 24/7 Security Operations Center (SOC) to monitor unusual network activity inside and outside your company, and regular technology system audits.  We can guarantee you peace of mind you have the best security available. We go way beyond just “preventing data breaches.”  True Cybersecurity isn’t just one solution, but several working together to assist the other, and we haven’t had a client experience a cyber event since 2018.
  

• Example: A financial consultancy was vulnerable to cyber-attacks due to outdated security protocols and software. Implementing our advanced security solutions using Sophos and our 24/7 Security Operations Center (SOC) identified and prevented potential breaches, safeguarding client information and maintaining trust.

Saving Your Company Time & Money

• If you have an IT Department, entrusting us with your routine IT support tasks lets your internal IT team focus on strategic, revenue-generating projects they usually can’t get to. This collaboration grants you access to a team of seasoned professionals without the expenses associated with hiring additional staff.  If you don’t have IT staff, we operate as “your IT department,” looking for ways to extend your technology life, make recommendations to enhance productivity without killing cash flow and provide you with seasoned IT knowledge and ideas used by a multitude of industries we’ve worked with over the last 20+ years.  We’re about relationships, and we don’t burn bridges, just trying to make a “quick buck” from a sale.
  

• Example: A mid-sized company achieved a 27% reduction in IT operational costs by outsourcing its IT functions to us, taking advantage of our volume-discounted licensing and buying power. This partnership enabled their internal team to concentrate on enhancing customer service, leading to increased client satisfaction and business growth.

As Your Needs Change / We Change With You

• As your business grows, our services adapt to your evolving needs, providing solutions that accommodate increased workloads and additional users without compromising performance. This flexibility ensures that your IT infrastructure supports your business objectives at every stage.  You aren’t going to be the same in 3 – 5 years, and you need an IT Service and Support company that can change with you.
  

• Example: A multi-state Health and Wellness business experienced rapid growth and needed to scale its IT infrastructure quickly. Our scalable solutions allowed them to handle increased traffic seamlessly, leading to increased sales and the number of customers they could support without unbudgeted “emergency” technology spending.

Focus on What You Do Best

• With our team handling your IT infrastructure, you and your staff can concentrate on your customers and business development, leaving the technical complexities to us. We will be a partner you feel at ease talking with and helping you figure out what needs to be done (or kept the same) to continue giving your company’s customers the best.
  

• Example: A legal firm redirected its focus to client services after entrusting us with IT management, resulting in higher client satisfaction and a 20% increase in case acquisitions once their internal power user was free to do what they were hired for.

Why Choose Trinity Solutions for Your Managed IT Service and IT Support?

With over 20+ years of experience serving small businesses, we are committed to creating and delivering customized IT solutions tailored to your company’s needs and wants. Unlike our competition, we aren’t a company that forces you to use “our stack” of products and manage your IT in a “one size fits all” way.  It’s about being what your company needs and customizing our services to how you operate.  It’s something our competition often doesn’t understand.

Additionally, we are focused on the “person” behind the technology.  The receptionist.  The analyst.  The office manager.  These people are the core of your operation, not the technology.  Our belief is they come first.  Listening to and understanding their frustration with what the technology is (or isn’t) doing is the first step in managing your IT services and providing superior computer IT support.  By REALLY listening to them, we can customize the support to meet them where they are and give the resolution that gets them back working quickly, but not with the frustration of not being heard or understood.  Most clients feel we’re more the “friend on the other end of the line” than “the help desk” when they call.

Our clients tell us that their old IT company used to throw technology support “at them.” They would talk over their heads or try to find a way to get them off the phone so they could “close the ticket.” And their techs constantly communicated in tone and voice they were “tired” of trying to explain something to them.  That’s not us.  We believe in bringing technology support alongside you, making your problem “our” problem, and staying with you until we find the correct resolution for everyone.  And we will NEVER talk over your head.  That’s a sign of someone with poor communication skills and a disrespect for people.  We let our competition hire those people.  We believe empathy and the ability to communicate is the heart of a GREAT technology support engineer, not the ability to “prove how much they know.”  So, our tagline truly is who we are:  We Speak GEEK, But We Prefer ENGLISH!

Want To Know More?

If you’ve read this much, you’ve got something going on at your office you need help with.  Did a software vendor say you need to upgrade?  Is your staff experiencing issues with the performance of their workstations or laptops or with the servers and speed of the network, and no one seems to get it fixed?  Or, maybe the other IT vendor isn’t what you or your staff want; you need a change.

We could keep guessing, but it would be better just to have a quick conversation and see if we can solve your issue. We will come to you or do a Zoom session or whatever works best. Just reach out and Contact us today or call us at 336-303-1730 and ask for Andy. Let us show you why 200+ other clients trust us and have for the last 20+ years. We can help, and we want to. Contact us today.