Desktop and Server Support

Managed Services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a client.

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    All of Your Desktop & Server Support Needs in One IT Company

    24/7/365 Desktop / Server Support and Backup


    Do you have proactive desktop support? Are your company servers monitored and managed? Or do you only pick up the phone when there’s a problem?

    If your data and business operations are not all that important, then you can probably get by without any managed IT assistance. But if you’re like most business owners, you can’t afford for your operations to shut down for even a short period of time. Nor do you want to risk losing or corrupting essential data for your day-to-day functions.

    The good news is that… You have options available!

    With local, reliable support, you are no longer tied to—or at the mercy of—manufacturer support agreements. Trinity Solutions, Inc. offers 24/7/365 desktop and server support as well as backup to help you with all IT issues and emergencies.

    • Friendly and knowledgeable technicians
    • Cost-effective, predictable IT budgets
    • 24/7/365 monitoring and server support
    • 24/7 Certified and Friendly US-Based Help Desk Technicians
    • Immediate remote or onsite response to your needs
    • Dedicated IT team every day

    Desktop / Server Support for Small and Large Businesses

    Trinity Solutions, Inc. has been providing IT services and support throughout North Carolina and beyond for more than 15 years. Our expert technicians and IT engineers are ready to help you today. We will assess, discuss, and address all of your IT desktop / server support needs—and everything we talk about is always kept confidential.

    We love working with both smaller and larger businesses. If you have 10 or more computers, chances are we’ll be a great fit for you. TSI serves as your dedicated IT department. So, you can save on the overhead costs of an in-house IT staff and have the peace of mind knowing that no problem will be too big for our team to handle.

    And if you already have a trusted IT team in place, that’s OK too. TSI can conveniently partner with your current IT staff to ensure the smooth flow of your business operations. Your employees will be empowered to contact TSI when they need to. So, when something happens that challenges your IT team, they can rely on us for consistent and knowledgeable backup and support.   We can also provide them tools and resources they may not be able to get on their own.

    Trinity Solutions, Inc. can provide advanced support solutions for the following Hardware Solutions:

    • Hewlett-Packard (HP) / Certified Partner
    • Dell EMC / Certified Partner
    • Lenovo / Certified Partner
    • Cisco & Meraki / Certified Partner
    • Sophos / Certified Partner
    • Datto / Certified Partner

    FREE Server Assessment

    Fed up with servers experiencing issues and breaking down?

    Tired of all the technical problems that happen at the worst times?

    Trinity Solutions, Inc. is here to help! We offer a FREE and complete server assessment PLUS custom report detailing our recommendations to improve your IT security and service. We promise, it’s not just an overview or summary. Our FREE server assessment is in depth and all inclusive. That means that you get a solid plan showing how your company needs to move forward and maintain the best IT security and backup available—whether you hire us or not.

    You can take our plan and run with it, either on your own or with your in-house IT department. Or you can hire TSI or another professional IT company to implement your action strategy. The choice is always yours.

    Desktop / Server Support Management Plans That Work for You

    Trinity Solutions, Inc. delivers cost-effective desktop / server management plans to handle both routine and challenging issues that businesses face every day. Plus, we include comprehensive 24/7/365 server monitoring and a thorough server maintenance plan to keep your network file servers functioning year round.

    In addition, TSI will set up, manage, and monitor your core IT infrastructure to keep your business running without interruption—every day, all day.

    Trinity Solutions will address your pain points—and we’ll work together to improve your server quality, efficiency, and performance in addition to removing those pesky “work-arounds” your staff uses daily on their desktops to keep working. TSI works with you and your team to take advantage of every technological opportunity. And we’ll help maintain your desktops and servers to extend their life as much as possible.

    You can count on TSI for a variety of server-based support services.

    • Server and network support
    • Critical IT infrastructure
    • Server setup
    • Server consolidation
    • Server upgrades
    • Server monitoring
    • Firewall and network security
    • Server maintenance
    • Windows, Mac, Cloud servers
    • VPN and remote access
    • Wi-Fi network setup and security
    • Backup monitoring
    • Security and patch management
    • Hardware monitoring
    • Error log monitoring
    • Friendly, professional, knowledgeable support
    • Cybersecurity management
    • Hardware and software purchases
    • Equipment purchases
    • Desktop virtualization
    • And more!

    Call TSI TODAY for a Server Maintenance Plan to suit your business and budget!

    What You Get with Dedicated TSI Desktop / Server Support

    Don’t let intrusions, network viruses or hackers take down your business! Discover the TSI Difference today!

    We’ve found that all too many customers have let their servers, data, and networks go unmanaged for weeks or months on end. Don’t expose your business and your central IT infrastructure to unnecessary risks. When you ignore warning signs, hope that things will be OK or fail to perform maintenance and security tasks, you leave your business vulnerable to a shutdown… or worse.

    Let TSI take care of your server, computer systems, and IT needs to ensure your best business productivity.

    You’ll be sleeping at night!

    TSI customers have peace of mind, knowing that their IT needs are taken care of when they need it most. In fact, they rarely have to think about it at all. Their businesses function, they enjoy time off, and their employees have the comfort of reliable backup and continuous support.

    Here are a few more benefits TSI customers enjoy.

    • Responsive IT team
    • Investment protection
    • Maximized up-time
    • Small problems caught before big problems occur
    • Daily onsite and offsite backups and monitoring
    • Proactive server support and updates
    • Contingency plans for backup failure, weather emergencies, and disasters
    • Extended lifespan of server equipment
    • Postponed technology refresh
    • Consolidated IT support contracts
    • Eliminated manufacturer support contracts
    • Flexible contract terms
    • Customized services for individual locations
    • Replacement parts available beyond the manufacturer warrantee
    • Faster response rates
    • Reduced hardware and software costs—by up to 50% or more!

    Call TSI TODAY for a Desktop / Server Maintenance Plan to suit your business and budget!